Essence by Mirage, Kohima
Overview
Essence by Mirage is a 22-room boutique hotel in Kohima, Nagaland, with a fine-dining restaurant at its heart. Mint Hospitality Consultancy was engaged to build the restaurant identity, menus, and operational systems.
Challenge
- New boutique hotel entering a competitive, underdeveloped F&B market.
- Needed a fine-dining experience that reflected local culture with modern sophistication.
- Training local staff with limited exposure to premium hospitality.
Solutions
- Designed “Essence” fine-dining restaurant as the centrepiece of the property.
- Curated a fusion menu blending Naga heritage flavors with global techniques.
- Conducted intensive training workshops for service, kitchen, and bar staff.
- Built SOPs, checklists, and operational systems for seamless management.
Results
- Established Essence as Kohima’s benchmark for boutique fine dining.
- Improved guest satisfaction scores and repeat dining.
- Elevated the property’s overall brand value through its restaurant offering.